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Terms and conditions

1. General

These general terms and conditions apply to any treatment, offer, transaction or agreement between Nailalchemy BV and the customer, unless these general terms and conditions have been deviated from by the parties in an explicit and written manner.

2. Cancellation conditions

2.1 Treatments in the salon

1. In case of impediment the customer has to cancel the appointment as soon as possible but in any case 24 hours before the appointment.
2. If the client does not cancel the appointment 24 hours before the appointment, 50% of the value of the booked treatment will be charged. Cancellations made on the same day that do not allow us to fill up will be charged at 100%.
3. If the client does not show up at agreed time and date mentioned in the appointment confirmation via email, 100% of the value of the booked treatment will be charged.
4. When the customer arrives more than 15 minutes late, Nailalchemy may cancel the appointment and either the treatment will be shortened if possible OR 100% of the value of the booked treatment will be charged to the customer.
5. Rescheduling an appointment less than 24 hours in advance will also be considered and treated as article 2.2.1.
6. New clients will pay 100% of their treatment once in advance. If the cancellation conditions are violated, a portion of the amount will be retained according to the nature of the cancellation. If the cancellation conditions are violated, a portion of the amount will be withheld adapted to the nature of the cancellation mentioned above in Articles 2.1.2, 2.1.3, 2.1.4 and 2.1.5.

2.2 Courses, trainings and workshops.

1. The mutually agreed and arranged training date cannot be moved under any circumstances, except if there is an express and written agreement between Nailalchemy and the customer.
2. Paid advances and tuition fees will not be refunded under any circumstances.
3. If the cancellation comes from our side you will receive a credit, refund or a proposal of other available dates.
4. Nailalchemy may waive Article 2.2.3 if the cancellation includes a case of force majeure. This includes cases of force majeure specified by law as defined in the Civil Code Art. 5.226
5. If the customer is not present on agreed date (mutual or mentioned on invoice) and time, whether or not due to negligence of the customer, Nailalchemy does not have to offer the customer a new place under any circumstances.

3. Payment

1. Nailalchemy visibly lists the prices of all treatments and products on the website and in the salon.
2. The listed salon prices include VAT and are subject to changes or possible clerical errors.
3. The training prices mentioned are exclusive of VAT and subject to changes or possible writing errors.
4. Offers are valid during the stated term and/or for as long as stocks last.
5. The client must pay for the treatment and the purchase of any products in cash immediately after the treatment. Cash payment also includes crediting the amount due to the account of the beauty salon at the time of purchase through a recognized form of electronic payment.
6. Payments for training courses are made under any circumstances via the webshop after acceptance of the general terms and conditions. The invoice regarding training is binding.
7. Invoice payments must be made before the due date stated on the invoice.
8. If the payment of training is not made by the due date and the customer has not notified Nailalchemy in writing within 8 days, Nailalchemy can enforce the payment and fulfilment of the invoice.
9. In case of late payment an interest of 12% per year plus court fees with a minimum of 50.00EUR will be charged.

4. Complaints

4.1 If the customer has a complaint about the treatment or a product, the complaint must be reported to Nailalchemy orally as well as in writing as soon as possible but within 8 days after discovery.
4.2 If a trainee has a complaint about the payment or completion of an invoice Nailalchemy has to be informed about this in writing at the latest within 8 days.
4.3 Nailalchemy has to answer the customer adequately within 5 working days at the latest.
4.4 In case of disputes only the courts of Hasselt are competent.

General terms and conditions webshop

Company data

Nailalchemy BV
Stationsstraat 10, 3970 Leopoldsburg
This email address is being protected from spambots. You need JavaScript enabled to view it.
BE0787 988 111
BVBA Stationsstraat 10, 3970 Leopoldsburg, RPR Hasselt

Article 1: General provisions

The e-commerce website of Nailalchemy, a BVBA with registered office at Stationsstraat 10, 3970 Leopoldsburg, VAT BE0787 988 111, RPR Hasselt, (hereinafter Nailalchemy BV) offers its customers the opportunity to purchase the products from its web store online.

These General Terms and Conditions ("Terms and Conditions") apply to any order placed by a visitor to this e-commerce website ("Customer"). When placing an order through Nailalchemy's online store, the Customer must expressly accept these Terms and Conditions, thereby agreeing to the applicability of these Terms and Conditions to the exclusion of all other terms and conditions. Additional terms and conditions of the Customer are excluded, except when previously, in writing and expressly accepted by Nailalchemy.

Article 2: Price

All prices stated are expressed in EURO, always excluding VAT and all other taxes or duties that the Customer is obliged to pay.

If delivery, reservation or administrative costs are charged, this will be stated separately.

The indication of price refers exclusively to the articles as described verbatim. The accompanying photos are for decorative purposes and may contain elements not included in the price.

Article 3: Offer

Despite the fact that the online catalog and e-commerce website are compiled with the utmost care, it is still possible that the offered information is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer do not bind Nailalchemy bv. Nailalchemy BV is as far as the correctness and completeness of the offered information only held to a best efforts obligation. Nailalchemy BV is in no case liable in case of manifest material errors, typesetting or printing errors.

If the Customer has specific questions about e.g. sizes, color, availability, delivery time or delivery method, we request the Customer to contact our customer service department in advance.

The offer is always valid while supplies last and can be modified or withdrawn by Nailalchemy BV at any time. cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is subject to conditions, this will be explicitly mentioned in the offer.

Article 4: Delivery and execution of the agreement

It is always aimed to deliver the order within 2 working days, with the exception of action periods and holidays/holidays, in which case delivery times may be different.

The deadlines indicated by Nailalchemy BV are not binding. In case certain deadlines are not met, parties will agree new deadlines without any right to compensation or price reduction for the Customer.

Articles ordered via this web store are delivered in the EU.

Delivery is made by Bpost whose prices will be displayed at checkout.

Unless expressly agreed otherwise, the goods will be delivered to the Customer's place of residence within a maximum of 60 days after receipt of the order.

Any visible damage and/or qualitative deficiency of an article or other shortcoming in the delivery must be reported by the Customer to Nailalchemy BV without delay.

The risk due to loss or damage passes to the Customer as soon as he (or a third party designated by him, who is not the carrier) has taken physical possession of the goods. However, the risk already passes to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice had not been offered by the Nailalchemy BV.

Article 6: Reservation of ownership

The delivered items remain the exclusive property of Nailalchemy BV until complete payment by the Customer.
The Customer undertakes to point out Nailalchemy BV's retention of title to third parties if necessary, e.g. to anyone who would come to seize items not yet fully paid for.

Article 7: Right of Revocation

The provisions of this article only apply to Customers who purchase articles online from Nailalchemy BV in their capacity as consumers.

If the right of withdrawal is applicable:

The Customer has the right to revoke the agreement within a period of 14 calendar days without giving reasons.

The withdrawal period expires 14 calendar days after the day [Insert here one of the following texts in quotes :

a) in the case of service contracts or of digital content not supplied on a tangible medium : "from the conclusion of the contract";

b) in the case of sales contracts (including contracts covering both goods and services) : "on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the goods.";

c) for contracts involving multiple goods ordered by the Customer in the same order and delivered separately : "on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the last good.";

d) for contracts concerning delivery of a good consisting of several shipments or parts : "on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the last shipment or part.";

e) for contracts for regular delivery of goods during a defined period of time : "on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the first good.".

To exercise the right of withdrawal, the Customer must inform Nailalchemy BV of his decision to withdraw from the contract via an unambiguous statement (e.g. in writing by post, fax or e-mail). The Customer may use the attached model withdrawal form for this purpose, but is not obliged to do so.

To comply with the withdrawal period, the Customer must send his communication concerning his exercise of the right of withdrawal before the withdrawal period has expired.

The Customer must return or hand over the goods to Nailalchemy BV without delay, but in any case no later than 14 calendar days after the day on which he has communicated his decision to withdraw from the contract to Nailalchemy BV The Customer is on time if he returns the goods before the period of 14 calendar days has expired.

The direct costs of returning the goods shall be borne by the Customer.

The Customer is requested to return the items in their original condition and packaging, with all accessories supplied with them, and instructions for use. If the returned item is in any way diminished in value, Nailalchemy BV reserves the right to hold the Customer liable and claim compensation for any diminution in the value of the goods resulting from the Customer's use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.

All returned items will be carefully examined. The principle here is that the consumer may only inspect the item as he would be permitted to do in a retail store. Returned articles may be tried on, but must not have been used. If an item has suffered a decrease in value due to the Customer's use, this will be charged to the Customer.

For sales contracts, Nailalchemy BV may wait to refund until it has received all the goods back, or until the Customer has proved that he has returned the goods, whichever comes first.

Any additional costs resulting from the Customer's choice of a mode of delivery other than the cheapest standard delivery offered by Nailalchemy BV shall not be refunded.

Nailalchemy BV will refund the Customer using the same means of payment with which the Customer made the original transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged for such refunds.

The Customer may not exercise the right of withdrawal for:

service agreements after the full execution of the service if the execution has started with the express prior consent of the Customer, and provided that the Customer has acknowledged that he loses his right of withdrawal as soon as the agreement has been fully executed;
the delivery or provision of goods or services whose price is subject to fluctuations in the financial market over which Nailalchemy BV has no influence and which may occur within the withdrawal period;
the delivery of goods manufactured according to Customer specifications, or which are clearly intended for a specific person;
the delivery of goods that spoil quickly or with a limited shelf life;
the delivery of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and whose seal has been broken after delivery;
the supply of goods which by their nature are irrevocably mixed with other products after delivery;
the delivery of alcoholic beverages whose price was agreed upon at the conclusion of the sales contract, but whose delivery can only take place after 30 days, and whose actual value depends on fluctuations of the market over which the company has no influence; agreements where the Customer has specifically requested Nailalchemy BV to visit him to carry out urgent repairs or maintenance there;
the delivery of sealed audio and sealed video recordings and sealed computer software of which the seal has been broken after delivery;
the delivery of newspapers, periodicals or magazines, with the exception of contracts for a subscription to such publications;
contracts concluded at a public auction;
the provision of accommodation other than for residential purposes, carriage of goods, car rental services, catering and services related to leisure activities, if the contracts provide for a specific date or period of performance;
the supply of digital content not supplied on a tangible medium, if performance has begun with the Customer's express prior consent and provided the Customer has acknowledged that he thereby loses his right of withdrawal (e.g. music downloads, software);
contracts for betting and lottery services.

Article 8: Warranty

Pursuant to the Act of September 21, 2004 on consumer protection in the sale of consumer goods, consumers have legal rights. This legal warranty applies from the date of delivery to the first owner. Any commercial warranty does not affect these rights.

To invoke the warranty, the Customer must be able to provide proof of purchase. Customers are advised to keep the original packaging of the goods.

For items purchased online and delivered to the Customer's home, the Customer must contact Nailalchemy BV customer service and return the item to Nailalchemy BV at his expense.

Upon detection of a defect, the Customer shall inform Nailalchemy BV as soon as possible. In any case any defect has to be reported within a period of 2 months after its determination by the Customer. Thereafter any right to repair or replacement expires.

The (commercial and/or legal) warranty shall never apply to defects that arise as a result of accidents, neglect, falls, use of the item contrary to the purpose for which it was designed, non-compliance with the instructions for use or manual, modifications or alterations to the item, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.

Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable delivery, are deemed not to be hidden defects, subject to proof to the contrary by the Customer.

Article 9: Customer Service

The customer service of Nailalchemy BV can be reached at the telephone number +32 494 13 97 60, by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. or by mail at the following address Stationsstraat 10, 3970 Leopoldsburg. Any complaints can be addressed to this address.

Article 10: Sanctions for non-payment

Without prejudice to the exercise of other rights available to Nailalchemy BV, in the event of non-payment or late payment, the Customer shall by operation of law and without warning owe interest of 10% per annum on the amount not paid. In addition, the Customer shall owe, ipso jure and without summons, a fixed compensation of 10% on the amount involved, with a minimum of 25 Euro per invoice.

Without prejudice to the foregoing Nailalchemy BV reserves the right to take back the items not (fully) paid for.

Article 11: Privacy

The responsible for processing, Nailalchemy BV respects the Belgian law of December 8, 1992 regarding the protection of privacy in the processing of personal data.

The personal data provided by you will only be used for the following purposes: processing the order, sending newsletters, advertising and/or marketing purposes.

You have a legal right to access and correct your personal data. Provided proof of identity (copy identity card) you can obtain the written communication of your personal data free of charge via a written, dated and signed request to [Nailalchemy, Stationsstraat 10, 3970 Leopoldsburg]. If necessary, you can also ask to correct the data that would be incorrect, incomplete or not pertinent.

In case of use of data for direct marketing: You can oppose the use of your data for direct marketing free of charge. For this purpose you can always address yourself to [Nailalchemy, Stationsstraat 10, 3970 Leopoldsburg.

We treat your data as confidential information and will not pass it on, rent or sell it to third parties.

The customer is responsible for keeping his login data confidential and the use of his password. Your password is stored encrypted, Nailalchemy BV therefore has no access to your password.

Nailalchemy BV keeps online (anonymous) visitor statistics to see which pages of the internet site are visited to what extent.

If you have any questions about this privacy statement, please contact us at Nailalchemy BV.

Article 12: Use of cookies

During a visit to the site 'cookies' can be placed on the hard disk of your computer. A cookie is a text file that is placed by the server of a website in the browser of your computer or on your mobile device when you consult a website. Cookies cannot be used to identify individuals; a cookie can only identify a machine.

You can set your Internet browser to not accept cookies, to alert you when a cookie is installed, or to delete cookies from your hard drive afterwards. You can do this through your browser settings (via the help function). Please note that certain graphical elements may not appear correctly, or that you will not be able to use certain applications.

By using our website, you agree to our use of cookies.

Article 13: Impairment of validity - non-derogation

If any provision of these Terms is declared invalid, illegal or null and void, this shall in no way affect the validity, legality and applicability of the other provisions.

The failure at any time by Nailalchemy BV to enforce any of the rights enumerated in these Terms, or to exercise any right thereof, shall never be deemed a waiver of such provision and shall never affect the validity of these rights.

Article 14: Modification of conditions

These Terms are supplemented by other terms and conditions explicitly referred to and the general terms and conditions of sale of Nailalchemy BV. In case of contradiction these Terms and Conditions shall prevail.

Article 15: Proof

The Customer accepts that electronic communications and backups may serve as evidence.

Article 16: Applicable Law - Disputes

Belgian law is applicable, with the exception of the provisions of international private law on applicable law.

The courts of the Consumer's domicile have jurisdiction in the event of legal disputes. The Consumer can also turn to the ODR platform (